Reverse DNS Management
Remote server reboot
Free unlimited os reinstallation
24/7 Real Time monitoring
1-Click OS Install
All products come with an SLA and the resulting availability guarantee as defined in the product description. The percentage defines an effective approximate availability provided by the given product platform to inform every customer of the reliability to be expected from the service in question. Account credit will be issued as hourly price percentage of the product affected by the outage.
Our uptime guarantee is provided on a best effort basis. Customers will receive account credit should service availability fall below the given guarantee.
|Type||Penality per hour||Maximal penalty|
|Network Availability 99%||-||-|
|Support Level 1||Intervention (I): 1 hour||Repair (R): (I) + 1 hour|
|Support Level 2||Intervention (I): 2 hours||Repair (R): -|
|Incidents Level 1||5%||50%|